Customer Payment Pages

Information
FAQs

The payment pages cover many things from address details to cardholder details the process takes you to Sagepay to complete your purchase

Sections This Article Is Found In

Customer Help

Click or tap on the questions to reveal the answers

I want to buy the tickets over the telephone

Please contact the attraction directly and they will able to assist you.

I cannot open my tickets?

The tickets are sent as a PDF file. You will need to download this file to your computer and open it up. This type of file requires Adobe to work, if you are unsure whether your computer has this please go to http://get.adobe.com/uk/reader/

I have been given a new password but it does not work

Please refresh your browser (The reload page button is the arrow symbol,this can be found on the www. Address Bar) and start the order process once more. Please ensure you are using the new correct username and password that has been issued to you.

I cannot log into my account

Please refresh your browser (The reload page button is the arrow symbol,this can be found on the www. Address bar) and start the process once more. Please ensure you are using the new correct username and password that has been issued to you.

The event I was attending is cancelled what shall I do now

It is the responsibility of the Event or Attraction to confirm and arrange refunds please contact them directly.

I have not received my tickets?

Please check your junk/spam folder, if your tickets have still not arrived there could have been spelling mistake in your email address. Please contact the attraction directly and they will be able to assist you.